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Terms & Conditions

WELCOME!

Infinity Bracelets of London (Trade name Infinity Bracelet & Co Ltd) welcomes you to www.infinitybracelets.co.uk

Infinity Bracelets of London (here with also used as “Infinity Bracelet”, “Infinity Office Suite”, “we”, “us”, “our”) are committed in providing this website as a service to you, the customer! It is very important to us that your use of our website is in full understanding of the agreement and by doing so you accept, follow and be bounded by the agreement. If you do not agree with these terms, we ask you not to use our Website.

PRIVACY INFORMATION

Infinity Bracelet of London are committed to protecting your privacy. This privacy statement details what information we gather about you when you log on to www.infinitybracelets.co.uk.
Our policy is to keep the personal information we receive from our Site completely confidential and used solely for internal purposes. We do not share personal information with any other third party.

WHAT AND WHY WE COLLECT PERSONAL INFORMATION

The information we collect can or may include your title, name, company- and or organization name, address and email address, phone number. Also, may we collect information about your visit to our website, for instance the type of browser you use, time and date of accessing the website, pages you access while at our Site and information like an Internet address coming from a Web site from where to you were directed to our Site. Collecting this information helps us on improving our Web site in its accessibility, information streaming towards existing and potential new customers about our products and services, critical updates and commercial activities like sales offers or other discount related offers. This last part usually occurs via our newsletters / mailing list to where you can subscribe for.

QUESTIONS ABOUT THIS PRIVACY STATEMENT

If the above information still leaves you with certain questions on how we deal with your Personal Data, please do contact our customerservices@infinitybracelets.co.uk department.

This Privacy Statement may be occasionally modified and changes as such will be reflected on this Web page.

MERCHANDISE DETAILS

All items materials are stainless steel, brass, 925 Sterling Silver w/18k Gold Plating. Gold plated precious metals are soft and must be treated with care. Cleaning with just a soft cloth is advised.

9k Solid Gold with Diamond Topaz. Weight around 13-18 Grams. Stones around 1CT per bracelet.

If you order with us a 9K solid gold Bracelet, please bare in mind that they will be different in feel, size or thickness. If you wish to order a 9K solid gold bracelet that comes in the same thickness as our gold plated range , the price will be higher.
Please contact our Customer Service for more information and to discuss any other requests.

All products are delivered in a special box with cloth. However, you can buy as a gift to a friend our luxury box. (see our website) Please note that we take all photos natural light for best accuracy but colours might be slightly different depending on your computer screen. (see section Colours).

For rules and other information on solid gold & silver produce see this link.

WARRANTY

We offer a 60 days warranty on our products covering manufacturing defects only, from the date of purchase and under the terms of this warranty. Providing proof of purchase of the item is mandatory.
In case of a manufacturing defect, please contact our customer services department for further instructions.
If we agree to the manufacturing defect we will either repair your item or replace it with a new one.

Warranty is not covered when:

- damage as a result of improper use, handling, misuse, normal wear and tear, accidents
- water damage unless item is marked water-resistant, damage by chemicals, perfumes, cremes or any other liquid/fluids
- Loss of item

Infinity Care Plan

All Infinity Bracelets are made with the highest quality gold/platinum plating (or solid gold), using the latest techniques to ensure your bracelet is of the highest standard.

A gold /platinum layer is very soft, precious and more fragile than solid products, there for to keep your bracelet(s) in a good condition for as long as possible, it is important to avoid contact with chemicals, water and perspiration (sweat). Jewellery and precious metals can become discoloured or eroded when in contact with harsh chemicals or when exposed to sweat long term. In particular it is advised that you take off your bracelets when: applying cosmetics or using aerosols (like deodorants, hairsprays, perfumes, aftershaves), swimming (due to chlorine), or when exercising. Try to avoid getting beaded / leather bracelets wet as this can weaken the string/elastic and it will damage the leather much quicker. Wipe clean regularly: Never use abrasives to clean your jewellery – it’s always best to use a soft, dry, lint free cloth to gently rub the surface of the jewellery down with.Take your bracelet(s) Necklaces off before bed: This especially applies to intricate designs that can catch easily.

We advise keeping all items of jewellery stored separately in cloth pouches, and laying them flat to avoid stretching.

So follow these 5, simple, steps and you will be able to keep your jewellery looking pristine for as long as possible.....

- avoid contact with chemicals, water and perspiration
- remove bracelet when applying cosmetics/deodorants/perfumes/aftershaves
- wipe clean regularly with a soft cloth
- remove when going to bed
- store in cloth pouch laying bracelet flat

BRAND AND TRADEMARK DISCLAIMER
All the displayed brands and trademarks of watches mentioned or pictured on this website as well as the promotional materials relating to it are the sole property of their respective owner.
We do not sell or trade the watches nor are we a certified dealer of the watches. They are sole used for promotional purpose!

RETURNS, EXCHANGE AND REFUNDS

Our 9k Solid Gold Bangles are a bespoke item. Trading Standing Law states, we do not have to offer a refund, only if the item is damaged upon arrival, we then can offer you exchange or swap for a different item within the same price margin.

It is important to us that you are completely satisfied with your purchase.

Returns must be shipped to us within 7 working days of receipt with items placed back into any interior packaging in which they were initially wrapped for protection, hang tags included. As to yours and our protection, send your returns with a signed or recorded delivery. Please contact us before returning.
In case of a manufacturing defect, please see our warranty.
Exchanges and refunds will only be made upon receipt of returned goods. Any additional costs that comes with an exchange is to be paid by you the customer. We cannot refund the difference if the exchanged item is cheaper then the originally bought item due to administrative reason. We can however offer you a credit note to spend on a next purchase, valid for 6 months.

Custom orders are not refundable only exchangeable.

Due to fraud protection, refunds are only viable through PayPal and its account holder.

If a shipment is returned to us, due to i.e. invalid / incomplete address / no authorized recipient / or when not delivered / and send back to us, Infinity Bracelet cannot be held responsible for any errors or delay's in delivery and that the customer is responsible for additional shipping charges or costs of loss. The customer is also responsible for full postage payment when sending a return.

We do not give refunds on discounted products only exchanges unless the item was damaged upon arrival. (See Offers and Promotions)

If you wish to return your product for an exchange, please contact our Customer Service before sending it back to the following address:
Please include a note stating your order reference number, name, return shipping address & detail of the exchange or reason for refund.
We do not refund the original delivery charge unless the order is returned within 7 days, goods are faulty or have been incorrectly supplied.

Infinity Warehouse
Unit 2
Dunsbury Business Park
Fulflood Road
Havant
Hampshire
UK
PO9 5AX

Here at Infinitybracelet.co.uk, our commitment is to offer convenience, service, and product availability on-line at compelling prices every day, with certain limited time offerings of merchandise at promotional prices.

OFFERS AND PROMOTIONS

Offers and promotions applies online at infinitybracelets.co.uk and are subject to availability. Cannot be used in conjunction with other discount codes or offers or promotions
No refunds are to be given on discounts or any other promotional offers. Only an exchange within the spend total amount. If the exchange price is higher than the total spend amount, the difference needs to be paid.

COLOURS

With the display of the products on Infinitybracelets.co.uk we have done our best to display as accurately as possible the colours of the products shown on the web site. How the colours will be shown depend on your monitor or any other devices our website is displayed on. We there for cannot guarantee that your monitor's display of any colour will be accurate.

CORRECTION OF ERRORS AND INACCURACIES

Information on the Infintybracelet.co.uk web site may contain typographical errors or inaccuracies and may not be complete or current. However, we do our best to have our web site updated as good and present as we can. Therefore, we reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability.

TYPOGRAPHICAL ERRORS

In case a product at Infinitybracelets.co.uk is listed at an incorrect price due to typographical error or any other systems error, Infinitybracelets.co.uk will have the right to cancel, refuse any orders placed for the product listed at the incorrect price. We shall have the right to refuse or cancel any such orders even when the order has been confirmed and your credit card charged or PayPal. If your credit card or PayPal account already has been charged for the purchase and your order is cancelled, we shall issue a payment to your PayPal or credit card account in the amount of the incorrect price.

Term: TERMINATION

When accessing the site, or completing a registration or shopping process, the terms and conditions as stated are applicable to you. Any of the Terms and Conditions may be terminated by us Infinitybracelets.co.uk at any time for any reason without notice.  Provisions related to Trademark, Disclaimer, Copyrights, Indemnification, Miscellaneous and Limitation of Liability shall survive any termination.

NOTICE

Infinitybracelets.co.uk can and may deliver notice to you by ways of electronic mail, written communication delivered to your address by first class mail.

SHIPPING – IMPORT & EXPORT

The shipping price includes all fees necessary to send your package. We take care of each package with care so that it will reach you in pristine condition.
We allow handling time of up to 5-7 business day’s shipment made via Royal Mail unless another courier is stated between distributor and consumer. We will send you an e-mail including shipment tracking ID which can be tracked online.

 

DELIVERY TIMES & PROCESSING TIMES

Please allow up to 24-48 hours processing payment time. 3-7 working days delivery throughout the UK, EU 7-10 working days, USA and the rest of world 7-14 working days. If you're living outside of town, it might take even longer. Your signature is required upon delivery.

The manufacturing time of a 9k Solid Gold Bangle is 7 - 14 working days. All 9k Solid Gold items are bespoke and therefore non-refundable.

International items may be subject to custom processing and additional charges. Unfortunately, we are not responsible for these fees as every country has its own rules. Customs fees are the buyer’s responsibility.

Bare in mind that receiving dates may sometimes be delayed due to events out of our control like holidays, weather and custom processing.
It is the responsibility of the customer to determine if a product can be imported into their country and all taxes are covered by the customer.

 

AUTHORISED DEALERS

Authorised dealers of Infinity Bracelet products are known and listed within the company. If you require any information about these dealers, please contact our customerservices@infinitybraelets.co.uk . We do not grant permission to advertise our products for sale without becoming an authorized dealer. Do not purchase Infinity Bracelet products from sources claiming to be authorized dealers / re-sellers that are not listed on our site as we do not take responsibility for anything that goes wrong with a purchase made from a source other than www.infinitybracelets.co.uk All purchases are final.

 

PAYMENT DETAILS, OPTIONS

We are a UK based LTD company, in reading these terms and conditions you accept responsibility for all payments made. Any currencies rates are held at your own dispense. We recommend you to check online for a reliable source of exchange rates. All prices you see on our website are in GBP. It is therefore down to the consumer to check with their bank for any additional exchange rate fees, we are not held liable for exchange rates outside the United Kingdom.

PAYMENT OPTIONS
Payment can be done via VisaCard, MasterCard, PayPal and via Finance.
Finance - Interest Free Credit - option is only available for UK for purchases of £100 and over and requires a deposit of 30% of the total amount.
A 50% deposit is required when choosing the Finance option for 9k solid gold purchases.

ENFORCEMENT OF TERMS AND CONDITIONS

When and by accessing and using the Infinitybracelets.co.uk web site, you accept and agree that your access to and use of the web site is subject to these Terms and Conditions, as well as all applicable laws, as governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.

All contracts are concluded in English.

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