Our Commitment to Customer Satisfaction

At Infinity Bracelets®, we value trust, transparency, and customer satisfaction. This Refunds & Returns Policy explains how returns, exchanges, and refunds are handled, ensuring a clear and fair experience for every customer.

Returns Policy

We accept return requests within 30 days of delivery.

To qualify for a return:

Items must be unworn, unused, and in original condition

Original packaging must be included

Proof of purchase is required

To begin a return, please contact our support team at hello@infinitybracelets.co.uk
Returns sent without prior approval cannot be accepted.

Approved returns will receive clear instructions on how and where to send the item.

Damaged, Defective, or Incorrect Items

We recommend inspecting your order upon arrival.
If your item arrives damaged, defective, or incorrect, please contact us immediately so we can resolve the issue promptly.

Our team will assess each case carefully and ensure a fair resolution.

Non-Returnable Items

For hygiene, safety, and customisation reasons, the following items are non-returnable:

Personalised or custom-made jewellery

Sale or promotional items

Gift cards

These policies help maintain product quality and fairness for all customers.

Exchanges

If you would like to exchange an item, the fastest solution is to return the original item once approved and place a new order separately.

European Union 14-Day Cooling-Off Period

Customers within the European Union have the right to cancel or return their order within 14 days of delivery, in accordance with EU consumer protection laws, provided items are returned unused, unworn, and in original packaging.

Refund Process

Once your return is received and inspected, you will be notified of the approval status.

If approved:

Refunds are issued to the original payment method

Processing occurs within 10 business days

Please allow additional time for your bank or payment provider to post the refund. If more than 15 business days have passed since approval, contact us and we’ll assist you.

Contact Information

For all returns, refunds, or order-related questions, please contact:

Infinity Bracelets® Customer Support

Trust & Transparency

Infinity Bracelets® operates with integrity and customer care at its core. Our policies are designed to protect both our customers and our products while maintaining a transparent and respectful shopping experience.