WELCOME TO OUR CUSTOMER SERVICES
Please find below answer to some of the questions we’ve been asked often.
If you still can’t find the answer you are looking for, please do not hesitate and contact our department using the contact form
I AM HAVING TROUBLE PLACING AN ORDER?
We are sorry to hear this. Please, contact our customer service team by using our contact form or call us on 01932 481899 and we will do our best to resolve this issue for you as soon as possible.
CAN I ORDER OVER THE PHONE?
Currently we do not accept orders and or payments over the phone other than making a deposit when choosing the finance option.
CAN I HAVE A DIFFERENT DELIVERY ADDRESS TO MY BILLING ADDRESS?
Yes, you can, but orders can be delayed due to verification of the legitimacy of the shipping address. To avoid any delays, we recommend that you ship to the address the card is issued to.
CAN I CHANGE MY ORDER ONCE ITS PLACED?
Once your order has been confirmed, our staff cannot change or edit the order due to administrative reasons. If you have placed an order incorrectly, please contact us and we will cancel the order, allowing you to
re-order the correct items.
WHERE DO YOU SHIP TO? We ship worldwide.
WHAT METHODS OF PAYMENT DO YOU ACCEPT? We accept the following type of payments.
For the last option, please check our Interest Free Credit
Cash Payment on Delivery
WHAT DO I DO WHEN I RECEIVE A FAULTY ITEM? When the item you received is faulty, please contact our Customer Service. See contact information and fill in our contact form. For further information on what to do, check our terms & conditions Returns, Exchanges and Refunds
CAN I RETURN THE ITEM I BOUGHT? If you’re not happy with the item you purchased from Infinity Bracelets of London, you can return the item within 7 working days after receiving it. Check our terms & conditions Returns, Exchanges and Refunds for more information and how to proceed.
Outside UK returns –
Please ensure that you clearly mark the goods as returned goods on any customs or postal forms. All returns must be sent by registered mail. terms & conditions.
CAN I GET A REFUND IF I BOUGHT IT ON SALE OR WITH A DISCOUNT CODE? We do not give refunds on items bought with a discount or promotional code. Only an exchange can be made within the total amount spend. If the exchange price is higher than the total amount spend, the difference need to be paid. See for more information our terms & conditions section Returns, Exchanges and Refunds
CAN I EXCHANGE THE ITEM I BOUGHT FOR A DIFFERENT ONE? Yes, if the item you bought is not the right size or you feel it is not what you thought it would be or you have seen another you like better, you can return the item and have it exchange for a different one. Any additional cost to be paid by you.
Exchanges will only be made upon receipt of the returned goods.
Please check for more information our terms & conditions section Returns, Exchanges and Refunds
I HAVE RECEIVED THE WRONG ITEM, WHAT DO I DO? Mistakes unfortunately happens, although it is occasionally that a wrong item(s) may have been sent to you. Please contact our customer services via our contact form and tell us what happened. Include your order number at all time when contacting us.
DO I GET A WARRANTY? Yes, Infinity Bracelets of London offers a 60 days warranty. To find out more about the warranty, what it covers and what not see our terms & conditions section Warranty.
I LIVE OUTSIDE THE UK, DO I NEED TO PAY CUSTOMS AND IMPORT DUTIES? Most countries we deliver to is done on a DDP(delivery duty paid) basis, meaning that all the taxes and duties that comes with it have been included in the final purchase price.
Thank you for visiting our FAQ page and hope you have found what you’ve been looking for.
If you have any additional questions, concerns or comments that you think we should have here on this page, we would be very appreciative if you could let us know via our contact form